Shipping & Returns
Shipping Policy – BOAS COMPRA
At BOAS COMPRA, we work to ensure your orders are delivered quickly, safely, and efficiently. Check out our shipping policy below:
1. Order Processing
After payment confirmation, the order will be processed within 1 to 3 business days. Orders placed on weekends or holidays will be processed on the next business day.
2. Delivery Time
Delivery time varies according to the customer's location and the shipping method chosen at the time of purchase.
3. Shipping Methods
We work with partner carriers, guaranteeing the best delivery option according to your region.
4. Tracking Code
As soon as the order is shipped, the customer will receive a tracking code via email or WhatsApp to track the delivery.
5. Shipping Cost
The shipping cost is automatically calculated based on the delivery address.
6. Delivery Attempts
Shipping companies and postal services attempt deliveries according to their policies. If no one is available to receive the package, the order may be returned to the distribution center.
7. Incorrect or Incomplete Address
It is the customer's responsibility to correctly fill in the delivery address.
8. Delivery Delays
Occasional delays may occur due to external factors such as strikes, weather conditions, high logistical demand, or operational problems with the shipping company.
9. Damaged Product
If the order arrives with damaged packaging or a damaged product, please contact us immediately for support and resolution.
10. Customer Service
If you have any questions about your shipment, our team will be available to assist you through BOAS COMPRA's official customer service channels.
Returns and Exchanges Policy
Return and Exchange Policy – BOAS COMPRA
At BOAS COMPRA, we value customer satisfaction and adhere to the Consumer Protection Code. If you need to make an exchange or return, please check our policy below:
1. Return Window
Customers may request a return within 30 calendar days from the date of delivery.
2. Eligibility for Returns
To qualify for a return, the item must be:
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Unused and in original condition;
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In the original packaging;
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With all accessories, manuals, and included items;
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Accompanied by proof of purchase or order number.
3. Non-Returnable Items
The following items may not be eligible for return:
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Products damaged by misuse or improper handling;
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Items missing parts not caused by our error;
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Personalized or custom-made products;
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Clearance or final sale items (when clearly identified);
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. We will review the issue and provide a replacement, refund, or other appropriate resolution.
5. Refund Process
Once the returned item is received and inspected, we will notify you of approval or rejection.
If approved:
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Credit/Debit Card: Refund issued to the original payment method;
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PayPal / Digital Wallet: Refund to the same account used;
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Other Methods: Processed according to provider policies.
Refunds may take 5 to 10 business days depending on your bank or payment provider.
6. Return Shipping Costs
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If the return is due to our error (wrong item, defective product, damaged delivery), we cover return shipping costs.
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If the return is for customer preference (changed mind, no longer wanted), return shipping may be the customer’s responsibility unless otherwise stated.
7. Exchanges
We may offer exchanges for the same product, subject to stock availability.
8. Chargebacks
Customers are encouraged to contact our support team first so we can resolve any issue quickly before initiating a payment dispute or chargeback.
9. How to Request a Return
To start a return, contact our customer support with:
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Full name
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Order number
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Reason for return
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Photos (if item is damaged or defective)
10. Contact Us
For any questions regarding returns or refunds, please contact the official customer support channels of BOAS COMPRA.